Important information about this provider directory
The providers listed in this directory are current as of the date shown at the top of this page.
Each provider listed indicates whether or not they are accepting new patients with a simple "yes" or "no" answer.
We are committed to making our provider directories as accurate as possible.
If you find information in this directory that you believe is inaccurate, contact us at 1-800-889-4106 or
We will investigate any reported inaccuracy. If we confirm that the information is inaccurate and verify the correct information,
we will update our online provider directory within 30 days of your report.
Consumers may file a complaint against an insurance company with the Massachusetts Division of Insurance (DOI).
This process may be used to file complaints related to all types of commercial insurance matters, including provider directory
inaccuracies or provider network access issues. The DOI's Consumer Service Unit may be reached by telephone at 617-521-7794,
by e-mail at firstname.lastname@example.org, or online through their web page
Behavioral health services are provided by Carelon Health Options. You can visit them online at www.carelonbehavioralhealth.com.
You may also ask for assistance from your PCP.
As a Fallon Health member, you are entitled to language interpreter services at no cost to you, and full and equal access to covered services
that are required under the federal Americans with Disabilities Act of 1990 and Section 504 of the federal Rehabilitation Act of 1973.
For information about language interpreter services, see the links at the bottom of this page.
If you need help finding a health care provider:
Fallon Medicare Plus members and
prospects, please call 1-800-325-5669 (TRS 711), Monday - Friday, 8 a.m. - 8
p.m., Eastern time. (Oct. 1 - March 31, seven days a week).
NaviCare members, please call 1-877-700-6996 (TRS 711), and
NaviCare prospects, please call 1-877-255-7108 (TRS 711), Monday - Friday, 8
a.m. - 8 p.m. Eastern time. (Oct. 1 - March 31, seven days a week).
All other callers, please contact Fallon Health at 1-800-868-5200 (TRS 711), Monday - Friday, 8 a.m. - 6 p.m. Eastern time;
select menu option 6. For assistance with behavioral health providers, call 1-888-421-8861.