As a NaviCare member, you'll have access to more than 65,000 pharmacies in your pharmacy network. Fallon Health contracts with pharmacies that equal or exceed the Centers for Medicare & Medicaid Services (CMS) requirements for pharmacy access in your area. The pharmacy network may change at any time. If you would like a Provider and Pharmacy Directory mailed to you, please complete our online form.

If you need assistance locating a pharmacy or are looking for a particular pharmacy and do not find it:

  • Current members call:
    1-877-700-6996 (TRS 711), 8 a.m.–8 p.m., Monday–Friday.
    (Oct. 1–March 31, seven days a week.) 
  • Prospective members call:
    1-877-790-4971 (TRS 711), 8 a.m.–8 p.m., Monday–Friday.
    (Oct. 1–March 31, seven days a week.)

Filling and refilling prescriptions through mail-order

There are a few different ways in which you may have prescriptions filled through mail-order. Your provider can call in your prescription directly to our mail-order pharmacy by calling 1-800-378-5697, option 2, faxing it to 1-800-378-0323, or you can mail in the prescription to:
CVS Caremark
PO Box 2110
Pittsburgh, PA 15230-2110.

Our mail-order pharmacy offers four ways to order prescription refills:

  • By signing up to order refills online at (This link takes you away from the NaviCare website.)
  • By calling toll-free at 1-800-311-0572 (TRS 711).
  • By mail—included with each mail-order prescription you receive will be an order form and a return envelope which can be used to refill or order a new prescription.
  • Physicians can fax in refill orders to 1-800-378-0323.

If you use the online service, be sure to sign up for the mail-order pharmacy’s refill reminder program at (This link takes you away from the NaviCare website.) With this service, you’ll get convenient email notices from the mail-order pharmacy when it’s time to refill or renew a prescription. For refills of your drugs, you have the option to sign up for an automatic refill program. Learn more about mail-order pharmacy.

Learn more about mail-order pharmacy.

NaviCare is a voluntary program in association with MassHealth/EOHHS and CMS. To view the PDF files above, you may need to download a free copy of Adobe® Acrobat Reader software on your computer. (This link takes you away from the NaviCare website.)

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The information on this page was last updated on 10/1/2020.