Contact us

Included on this page are contacts for:

General contacts

Customer Service Department
1-800-868-5200 (TRS 711)
Monday, Tuesday, Thursday, and Friday from 8 a.m. to 6 p.m. and Wednesday from 10 a.m. to 6 p.m.

To mail payment for a claim, address to:
Fallon Health
P.O. Box 211308
Eagan, MN  55121-2908

To mail premium payments, address to:
Fallon Health
P.O. Box 847231
Boston, MA 02284-7231
Or, pay online

Corporate offices
Fallon Health
10 Chestnut St.
Worcester, MA 01608
1-508-799-2100
1-800-333-2535
Monday through Friday, 8 a.m. to 5 p.m.

Public Relations/Media inquiries
Melissa Randall
1-508-368-9345
mediainfo@fallonhealth.org

Human Resources Department
1-508-368-9893
HRService@fallonhealth.org

Community Relations Department
Kimberly Salmon, Director of Community Relations
1-508-368-9439
kimberly.salmon@fallonhealth.org

Cheryl Schmaltz
1-508-368-9834
cheryl.schmaltz@fallonhealth.org

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Current members

Customer Service Department
(please click here for Fallon Medicare Plus members or prospects customer service information)
1-800-868-5200 (TRS 711.)
Monday, Tuesday, Thursday, and Friday from 8 a.m. to 6 p.m. and Wednesday from 10 a.m. to 6 p.m.

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Fallon Medicare Plus

Current members
1-800-325-5669 (TRS 711)
Monday-Friday, 8 a.m.-8 p.m.
(Oct. 1-March 31, seven days a week.)
seniorplan@fallonhealth.org

Prospective members
1-888-377-1980 (TRS 711)
8 a.m.–8 p.m., seven days a week
(From Jan.–Sept., 8 a.m.–5 p.m., Mon.–Fri.)
joinseniorplan@fallonhealth.org (for individuals)
joingroupseniorplan@fallonhealth.org (to join a group plan)

Benefit Administrators, Retiree Group
1-800-333-2535, ext. 69590 (TRS 711)
Monday through Friday, 8 a.m. to 5 p.m., Eastern time
groupseniorplan@fallonhealth.org

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MassHealth ACOs 

Berkshire Fallon Health Collaborative
1-855-203-4660 (TRS 711)
Monday through Friday, 8 a.m. to 6 p.m.

Fallon 365 Care
1-855-508-3390 (TRS 711)
Monday through Friday, 8 a.m. to 6 p.m.

Wellforce Care Plan
1-855-508-4715 (TRS 711)
Monday through Friday, 8 a.m. to 6 p.m.

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NaviCare

1-877-790-4971 (TDD/TTY: 1-877-795-6526)
Seven days a week from 8 a.m. to 8 p.m.

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Summit ElderCare

1-800-698-7566 (TDD/TTY: 1-800-889-4106)
Monday through Friday, 8:30 a.m. to 5:00 p.m.
Contact Summit ElderCare through our online form
Website: fallonhealth.org/summiteldercare

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Employers

Corporate Sales Department
1-800-333-2535
CorporateSales@fallonhealth.org

Employers
employergroups@fallonhealth.org

Fallon Senior Plan sales
groupseniorplan@fallonhealth.org

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Brokers

1-888-746-4823
broker@fallonhealth.org

Fallon Senior Plan sales
groupseniorplan@fallonhealth.org

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Physicians & providers

Provider Relations Department
1-866-275-3247
askfchp@fallonhealth.org

EDI Coordinators
(Electronic data submission and Provider Tools inquiries)
1-866-275-3247, option 6
edi.coordinator@fallonhealth.org

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Compliance hotline

1-888-203-5295 (toll-free)
Call our Compliance Hotline to report any concerns you may have regarding compliance, fraud, waste or abuse. You can call the Hotline 24 hours a day, seven days a week. All calls are anonymous and confidential.