Need care right away?

Where you should go when you can't get in to see your doctor

If your doctor isn't available, this guide will help you decide your best and most convenient option for care—just click on the phrase below that best describes your symptoms and/or situation. These choices might save you money, too, if you’re responsible for copayments and deductibles.

If you’re having a mental health or substance use problem, you can call our behavioral health partner, Beacon Health Strategies, 24 hours a day, seven days a week at 1-888-421-8861.

If you are not feeling well, you don’t think it’s an emergency, but you want some medical advice:

Call Teladoc to talk to a doctor 24 hours a day, seven days a week.

Teladoc gives you 24 hours access, 7 days a week to a U.S. board-certified doctor who can treat non-emergency health issues. Learn more

OR

Call Nurse Connect, our 24-hour telephone advice line answered by registered nurses

When can I call?

24 hours a day, 7 days a week

What can I call about?

Call with health questions or concerns about*:

  • colds and flu
  • sore throats
  • cuts, stings and rashes
  • fevers
  • earaches
  • stomachaches, nausea, vomiting, diarrhea

Explain your symptoms and the nurse will help you decide your treatment options.

Who can use Nurse Connect?

For Fallon Health members only: 1-800-609-6175 (TDD/TTY: 1-800-848-0160)

How much does it cost?**

FREE

If you are suffering from flu-like symptoms, earache, pinkeye, sore throat or poison ivy:

Call Teladoc to talk to a doctor 24 hours a day, seven days a week.

Teladoc gives you 24 hours access, 7 days a week to a U.S. board-certified doctor who can treat non-emergency health issues. Learn more

OR

Visit a limited service clinic (such as CVS Minute Clinic)

Staffed by a board certified Nurse Practitioner, a limited service clinic is a family health center that cares for adults and children over the age of 2. This is a good option for after-hours routine care.

When are they open?

Limited service clinics can be open days, evenings and weekends. For open hours, call the limited service clinic or check its website.

What can I go for?*

  • flu-like symptoms
  • pinkeye
  • sore throat
  • poison ivy
  • rashes

Where can I go?

Fallon has a list of limited service clinics in our network. When you can, you should access one of those. If there is not a clinic close to you, go to the nearest limited service clinic. See a list of limited service clinics.

How much does it cost?**

$

If you believe you're sick or hurt with a condition you think needs immediate attention but isn't life-threatening:

Visit an urgent care center (such as Carewell®, Doctors Express® or ReadyMEDSM)

Staffed by a doctor, an urgent care center is for conditions that need prompt attention but are not an immediate or serious threat to your health or life.

When are they open?

Urgent care centers can be open days, evenings and weekends. For open hours, call the urgent care center or check its website.

What can I go for?*

  • common illnesses like colds, the flu, earaches, sore throats, migraines, low-grade fevers
  • sprained ankles
  • cuts that need stitches
  • minor burns
  • back pain
  • possible broken bones
  • minor eye injuries
  • minor asthma attacks

After visiting an urgent care center, you should follow up with your primary care provider/doctor.

Where can I go?

Fallon has a list of urgent care centers in our network. When you can, you should access one of those. If there is not a center close to you, go to the nearest urgent care center. See a list of urgent care centers.

How much does it cost?**

$$

If you believe you are in a life-threatening condition, or one that could cause permanent disability:

Go to the emergency room

When can I go?

24 hours a day, 7 days a week.

What can I go for?

If you have any serious symptoms or injuries like those below, you should immediately call 911 or go to the nearest hospital emergency room. Some of these conditions include*:

  • trouble breathing
  • passing out, fainting or loss of consciousness
  • severe chest pain or pressure, pain in the arm or jaw
  • deep wound
  • heavy bleeding
  • unusual or bad headache, especially if it came on suddenly
  • poisoning or overdose of drugs/alcohol
  • possible stroke symptoms, such as slurred speech and sudden paralysis
  • coughing or throwing up blood
  • possible broken bone, especially if the bone is pushing through the skin

How much does it cost?**

$$$

* This list is not all inclusive.
**Copays and deductibles would apply for all services where applicable.

New! Get care 24/7 with telemedicine

Fallon members can use Teladoc and have phone or video consults with doctors, no matter where you are.

Sign up today on teladoc.com/fallon.