Fallon Health names Emily West Chief Operating Officer
Worcester, Mass., April 15, 2015 ― Fallon Health, a nationally recognized not-for-profit health care services organization, is pleased to announce its recent appointment of Emily West as Senior Vice President and Chief Operating Officer.
In this role, West is responsible for overseeing all operational areas for Fallon, including member enrollment, billing, claims administration, customer service and business support solutions.
Since joining Fallon in 1989, West has held various leadership roles. Her accomplishments include developing and implementing a customer service department from the ground up; assisting in the launch of two core system replacements; managing several large vendor solutions; and implementing various components of the Affordable Care Act (ACA) and Massachusetts health care reform.
West holds a bachelor’s degree in business administration from Assumption College and certificates in health care management and human resources.
In 2014, West was selected for the American Health Insurance Plans (AHIP) Executive Leadership Program (ELP) and will receive her Certified Health Insurance Executives (CHIEs) designation in June. Limited to 50 candidates nationwide, West was chosen based on her high level of professionalism, excellent performance in her position and a commitment to the health insurance industry.
West lives in Sterling with her husband, Stephen.
* * *
About Fallon Health
Founded in 1977, Fallon Health is a leading health care services organization that supports the diverse and changing needs of those we serve. In addition to offering innovative health insurance solutions and a variety of Medicaid and Medicare products, we excel in creating unique health care programs and services that provide coordinated, integrated care for seniors and individuals with complex health needs. Fallon has consistently ranked among the nation’s top health plans, and is the only health plan in Massachusetts to have been awarded “Excellent” Accreditation by the National Committee for Quality Assurance for its HMO, Medicare Advantage and Medicaid products. For more information, visit