Naturally Well

National research shows that more one-third of Americans use some form of complementary or "alternative" health care. In recognition of this, Fallon Health has created Naturally Well, making it easier for you if you decide to use these integrative health care approaches. These services are not meant to replace customary medical treatment, but rather work hand-in-hand with it.

As a Fallon member, Naturally Well gives you discounts on acupuncture, chiropractic care (in addition to any chiropractic benefit your plan may have—see your Fallon Member Handbook/Evidence of Coverage for more information) and massage therapy from the American Specialty Health Networks, Inc. (ASHN) credentialed network of qualified providers*.

With the ChooseHealthyTM program, you can get discounts on services from contracted practitioners nationwide, purchase quality health improvement products, and have access to an online health library. The services and products are not covered benefits under your health plan coverage, but are instead offered as an extra value if you wish to use them.

Fallon may offer programs similar to those on ChooseHealthy as part of your membership—check your Fallon Member Handbook/Evidence of Coverage for details.

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About acupuncture

This ancient Chinese medical practice, used for centuries, is believed to impact many diseases or ailments of the body by inserting fine needles into the skin at specific "acupuncture points." The goal is to regulate the body’s functions, modify or prevent the perception of pain and help the body’s own healing abilities.

Since this is not a health plan benefit, no referral is required for Fallon members to access Naturally Well acupuncture providers.

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About chiropractic

Chiropractors specialize in treating various conditions of the nervous, muscular and skeletal systems of the body such as some types of joint disorders, neck and back pain, chronic arthritic conditions and headaches.

If your Fallon plan does not include chiropractic coverage, or for services after you exhaust your benefit, no referral is required to visit a Naturally Well chiropractic provider.

Chiropractic care received under your plan benefit requires a referral. See your Member Handbook for details.

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About massage therapy

Massage therapy manipulates the body's muscles to relieve stress, increase blood flow, soothe aches and pains, and relax tense muscles. Some of the most common types of massage include:

  • Swedish massage
  • Deep muscle/deep tissue massage
  • Trigger point therapy
  • Shiatsu/acupressure
  • Reflexology
  • Sports massage

Since this is not a health plan benefit, no referral is required for Fallon members to access Naturally Well massage therapy providers.

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* Benefits and coverage may vary by product, plan design and employer. For specific details regarding your Fallon Health plan, benefits and features, please check with your employer or contact a member of our customer service team at 1-800-868-5200 (TTY users please call TRS Relay 711), Monday, Tuesday, Thursday, and Friday from 8 a.m. to 6 p.m. and Wednesday from 10 a.m. to 6 p.m. MassHealth members can call Fallon Customer Service at: 1-800-341-4848 (TTY users please call TRS Relay 711), Monday through Friday, 8 a.m. to 6 p.m.