Mail-order prescriptions

Our mail-order pharmacy offers different ways to order prescription refills.

For commercial members:

  • Online through Caremark's website.
  • By phone: access the automated refill system by calling 1-888-543-5919 (toll-free)
  • By mail: included with each order will be a pre-addressed, postage-paid envelope which can be used to refill or order a new prescription
  • By fax: physicians can fax in new or refill orders to this fax number: 1-800-378-0323

For Fallon Senior Plan members:

  • Online through Caremark's website.
  • By calling toll-free at 1-800-311-0572 (TDD/TTY: 1-866-236-1069), to access an automated refill system.
  • By mail:
    CVS Caremark
    PO Box 2110
    Pittsburgh, PA 15230-2110
  • Physicians can fax in new or refill orders to 1-800-378-0323.

Prescriptions will be delivered free to the home within 10 to 14 days from when the prescription or refill request is received.

Placing a mail-order prescription for the first time

For commercial members:

For Fallon Senior Plan members:

  • The prescribing provider may:
    • Call in the prescription directly to the mail-order pharmacy by calling 1-800-378-5697, option 2, or
    • Fax it to 1-800-378-0323
    • Mail in the prescription to:
      CVS Caremark
      PO Box 2110
      Pittsburgh, PA 15230-2110 

    Questions?

    For questions about prescription orders, call the CVS Caremark Mail Service Pharmacy toll-free at 1-888-543-5919 (TDD/TTY: 1-800-238-0756), Monday through Friday 8 a.m. to 10 p.m., Saturday 9 a.m. to 6 p.m. and Sunday 10 a.m. to 6 p.m. Eastern time. You may also call Fallon's Customer Service at 1-800-868-5200 (TTY users, please call TRS Relay 711) Monday, Tuesday, Thursday, and Friday from 8 a.m. to 6 p.m. and Wednesday from 10 a.m. to 6 p.m.

    If you use the online service, be sure to sign up for the mail-order pharmacy’s refill reminder program at www.caremark.com. With this service, you’ll get convenient email notices from the mail-order pharmacy when it’s time to refill or renew a prescription.