Call our customer service team toll-free1-855-240-1200 (TRS 711)Mon., Tue., Thu., Fri.: 8 a.m. to 6 p.m. Wed: 10 a.m. to 6 p.m.
Reach our Hanover customer service team:
1-855-240-1200 (TTY users please call TRS Relay 711.)Monday, Tuesday, Thursday, and Friday from 8 a.m. to 6 p.m. and Wednesday from 10 a.m. to 6 firstname.lastname@example.org
Find a doctor
One Chestnut Place, 10 Chestnut Street, Worcester, MA 01608
1-855-240-1200 (TRS 711) Mon., Tue., Thu., Fri.: 8 a.m. to 6 p.m. Wed: 10 a.m. to 6 p.m.
Direct Care provides access to a network that is smaller than The Advantage Plan network. In this plan, members have access to network benefits only from the providers in Direct Care. Please consult the Direct Care provider directory—a paper copy can be requested by calling our Customer Service Department at 1-855-240-1200—or visit the Find a Doctor tool to determine which providers are included in Direct Care.
Non-discrimination notice (pdf)
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Anonymous Compliance Hotline: 1-888-203-5295 (toll-free). Call our Compliance Hotline to report any concerns you may have regarding compliance, fraud, waste or abuse. You can call the Hotline 24 hours a day, seven days a week. All calls are anonymous and confidential.