Contact us

Included on this page are contacts for:

General contacts

Customer Service Department
1-800-868-5200 (TRS 711)
Monday, Tuesday, Thursday, and Friday from 8 a.m. to 6 p.m. and Wednesday from 10 a.m. to 6 p.m.

To mail payment for a claim, address to:
Fallon Health
P.O. Box 211308
Eagan, MN  55121-2908

To mail premium payments, address to:
Fallon Health
P.O. Box 847231
Boston, MA 02284-7231

For general inquiries: contactcustomerservice@fallonhealth.org
For questions about your specific benefits: Log into myFallon and click "Contact us" to send us a secure email.

Corporate offices
Fallon Health
10 Chestnut St.
Worcester, MA 01608
1-508-799-2100
1-800-333-2535
Monday through Friday, 8 a.m. to 5 p.m., Eastern time

Public Relations/Press inquiries
Carrie Wattu
1-508-368-9345
Fax: 1-508-368-9953
mediainfo@fallonhealth.org

Human Resources Department
1-508-368-9893
HRService@fallonhealth.org

Community Relations Department
Kimberly Salmon, Director of Community Relations
1-508-368-9439
kimberly.salmon@fallonhealth.org

Cheryl Schmaltz
1-508-368-9834
cheryl.schmaltz@fallonhealth.org

Webmaster
webmaster@fallonhealth.org

| Back to top |


Current members


Customer Service Department
(please click here for Fallon Senior Plan members or prospects customer service information)
1-800-868-5200 (TTY users please call TRS Relay 711.)
Monday, Tuesday, Thursday, and Friday from 8 a.m. to 6 p.m. and Wednesday from 10 a.m. to 6 p.m.

For general inquiries: contactcustomerservice@fallonhealth.org
For questions about your specific benefits: Log into myFallon and click "Contact us" to send us a secure email.

| Back to top |


Fallon Senior Plan


Current members
1-800-868-5200 (TRS 711)
Seven days a week, 8 a.m. to 8 p.m., Eastern time
seniorplan@fallonhealth.org

Prospective members
1-888-377-1980 (TRS 711)
Seven days a week,8 a.m. to 8 p.m., Eastern time
joinseniorplan@fallonhealth.org (for individuals)
joingroupseniorplan@fallonhealth.org (to join a group plan)

Benefit Administrators, Retiree Group
1-800-333-2535, ext. 69590 (TRS 711)
Monday through Friday, 8 a.m. to 5 p.m., Eastern time
groupseniorplan@fallonhealth.org

| Back to top |


MassHealth


Current members
1-800-341-4848 (TRS 711)
Monday through Friday, 8 a.m. to 6 p.m.

Prospective members
To learn about Fallon Health and all your MassHealth plan options, please call MassHealth Customer Service Center at:
1-800-841-2900 (TDD/TTY: 1-800-497-4648)
Monday through Friday, 8 a.m. to 5 p.m.

| Back to top |


NaviCare HMO

1-877-790-4971 (TDD/TTY: 1-877-795-6526)
Seven days a week from 8 a.m. to 8 p.m.

| Back to top |


Summit ElderCare

1-800-698-7566 (TDD/TTY: 1-800-889-4106)
Monday through Friday, 8:30 a.m. to 5:00 p.m., Eastern time
Contact Summit ElderCare through our online form
Web site: www.summiteldercare.org

| Back to top |


Employers


Corporate Sales Department
1-800-333-2535
CorporateSales@fallonhealth.org

Employers
employergroups@fallonhealth.org

Fallon Senior Plan sales
groupseniorplan@fallonhealth.org

| Back to top |


Brokers


1-888-746-4823
broker@fallonhealth.org

Fallon Senior Plan sales
groupseniorplan@fallonhealth.org

| Back to top |


Physicians & providers


Provider Relations Department
1-866-275-3247
askfchp@fallonhealth.org

EDI Coordinators
(Electronic data submission and Provider Tools inquiries)
1-866-275-3247, option 6
edi.coordinator@fallonhealth.org

| Back to top |