Call our customer service team toll-free1-855-240-1200 (TRS 711)Mon., Tue., Thu., Fri.: 8 a.m. to 6 p.m. Wed: 10 a.m. to 6 p.m.
Find your doctor.
Low copayments, the richest fitness reimbursement in Mass and more.
How to enroll
Information for providers
One Chestnut Place, 10 Chestnut Street, Worcester, MA 01608
1-855-240-1200 (TRS 711) Mon., Tue., Thu., Fri.: 8 a.m. to 6 p.m. Wed: 10 a.m. to 6 p.m.
Direct Care provides access to a network that is smaller than The Advantage Plan network. In this plan, members have access to network benefits only from the providers in Direct Care. Please consult the Direct Care provider directory—a paper copy can be requested by calling our Customer Service Department at 1-855-240-1200—or visit the Find a Doctor tool to determine which providers are included in Direct Care.
Non-discrimination notice (pdf)
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Anonymous Compliance Hotline: 1-888-203-5295 (toll-free). Call our Compliance Hotline to report any concerns you may have regarding compliance, fraud, waste or abuse. You can call the Hotline 24 hours a day, seven days a week. All calls are anonymous and confidential.