Contact us

Share your comments with us through our customer service form.

Included on this page are contacts for: 

 

General contacts

Customer Service Department
1-800-868-5200
TDD/TTY: 1-877-608-7677
Monday through Friday,
8 a.m. to 6 p.m.,  Eastern time

For general inquiries: contactcustomerservice@fchp.org 
For questions about your specific benefits: Secure e-mail

You must be a registered My FCHP user with an activated PIN to access secure e-mail. If you have questions about using secure e-mail, please call the customer service number above.

Corporate offices
Fallon Community Health Plan
10 Chestnut St.
Worcester, MA 01608
1-508-799-2100
1-800-333-2535
Monday through Friday,
8 a.m. to 5 p.m., Eastern time

Public Relations/Media inquiries
Christine Cassidy
1-508-368-9502
Fax: 1-508-797-9621
mediainfo@fchp.org 

Human Resources Department
1-508-368-9893
humanresources@fchp.org

Community Relations Department
Kate McEvoy-Zdonczyk
1-508-368-9523
kate.mcevoy-zdonczyk@fchp.org 

Webmaster
webmaster@fchp.org

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Current members


Customer Service Department
(please click here for Fallon Senior Plan members or prospects customer service information)
1-800-868-5200
TDD/TTY: 1-877-608-7677
Monday through Friday,
8 a.m. to 6 p.m.,  Eastern time

For general inquiries: contactcustomerservice@fchp.org 
For questions about your specific benefits: Secure e-mail

You must be a registered My FCHP user with an activated PIN to access secure e-mail. If you have questions about using secure e-mail, please call the customer service number above. 

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Fallon Senior Plan


Current members
1-800-868-5200
TDD/TTY: 1-877-608-7677
seven days a week
8 a.m. to 8 p.m., Eastern time
seniorplan@fchp.org

Prospective members
1-888-377-1980
TDD/TTY: 1-877-608-7677
seven days a week
8 a.m. to 8 p.m., Eastern time
joinseniorplan@fchp.org (for individuals)
joingroupseniorplan@fchp.org (to join a group plan)

Benefit Administrators, Retiree Group
1-888-333-2535, ext. 69590
TDD/TTY: 1-877-608-7677
Monday through Friday,
8 a.m. to 5 p.m., Eastern time
groupseniorplan@fchp.org

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MassHealth


Current members
1-800-341-4848
(TDD/TTY: 1-877-608-7677)
Monday through Friday,
8 a.m. to 6 p.m.

Prospective members
To learn about FCHP and all your MassHealth plan options, please call MassHealth Customer Service Center at:
1-800-841-2900
(TDD/TTY: 1-800-497-4648)
Monday through Friday, 8 a.m. to 5 p.m.

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NaviCare HMO

1-877-255-7108
(TDD/TTY: 1-877-795-6526)
Seven days a week from 8 a.m. to 8 p.m.

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Summit ElderCare

1-800-698-7566
TDD/TTY: 1-800-889-4106
Monday through Friday,
8:30 a.m. to 5:00 p.m., Eastern time
Contact Summit ElderCare through our online form
Web site: www.summiteldercare.org

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Employers


Corporate Sales Department
1-800-333-2535
CorporateSales@fchp.org

Employers
employergroups@fchp.org

Fallon Senior Plan sales
groupseniorplan@fchp.org

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Brokers


1-888-746-4823
broker@fchp.org

Fallon Senior Plan sales
groupseniorplan@fchp.org

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Physicians & providers


Provider Relations Department
1-866-ASK-FCHP (866-275-3247)
askfchp@fchp.org

EDI Coordinators
(Electronic data submission and Provider Tools inquiries)
1-866-ASK-FCHP ext. 69968
edi.coordinator@fchp.org

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