Contact us

Share your comments about our Web site through the site feedback form. Or contact us regarding issues not related to the Web site with the customer service form.

Included on this page are contacts for:

 

General contacts


Customer Service Department
1-800-868-5200
TDD/TTY: 1-877-608-7677
Monday through Friday,
8 a.m. to 6 p.m.  Eastern time

For general inquiries: contactcustomerservice@fchp.org 
For questions about your specific benefits: Secure email

You must be a registered My FCHP user with an activated PIN to access secure email. If you have questions about using secure email, please call the customer service number above. 

Corporate offices
Fallon Community Health Plan
10 Chestnut St.
Worcester, MA 01608
1-508-799-2100
1-800-333-2535
Monday through Friday,
8 a.m. to 5 p.m. Eastern time


Public Relations/Media inquiries
Christine Cassidy
1-508-368-9502
Fax: 1-508-797-9621
mediainfo@fchp.org 
 

Human Resources Department
1-508-368-9893
humanresources@fchp.org 
 
Community Relations Department
Kate McEvoy-Zdonczyk
1-508-368-9523
kate.mcevoy-zdonczyk@fchp.org 
 
Webmaster
webmaster@fchp.org

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Current members

Customer Service Department
(please click here for Fallon Senior Plan members or prospects customer service information)
1-800-868-5200
TDD/TTY: 1-877-608-7677
Monday through Friday,
8 a.m. to 6 p.m.  Eastern time

For general inquiries: contactcustomerservice@fchp.org 
For questions about your specific benefits: Secure email

You must be a registered My FCHP user with an activated PIN to access secure email. If you have questions about using secure email, please call the customer service number above. 

 

Fallon Senior Plan

Current members
1-800-868-5200
TDD/TTY: 1-877-608-7677
seven days a week
8 a.m. to 8 p.m., Eastern time
seniorplan@fchp.org

Prospective members
1-888-377-1980
TDD/TTY: 1-877-608-7677
seven days a week
8 a.m. to 8 p.m., Eastern time
joinseniorplan@fchp.org (for individuals)
joingroupseniorplan@fchp.org (to join a group plan)

Benefit Administrators, Retiree Group
1-888-333-2535, ext. 69590
TDD/TTY: 1-877-608-7677
Monday through Friday,
8 a.m. to 5 p.m. Eastern time
groupseniorplan@fchp.org

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Employers


Corporate Sales Department
1-800-333-2535
CorporateSales@fchp.org 
 

Employers
employergroups@fchp.org

Fallon Senior Plan sales
groupseniorplan@fchp.org

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Brokers

1-800-333-2535
broker@fchp.org 
 

Fallon Senior Plan sales
groupseniorplan@fchp.org

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Physicians & providers

Provider Relations Department
1-866-ASK-FCHP (866-275-3247)
askfchp@fchp.org 
 
EDI Coordinators
(Electronic data submission and Provider Tools inquiries)
1-866-ASK-FCHP ext. 69968
edi.coordinator@fchp.org

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Summit ElderCare

1-800-698-7566
TDD/TTY: 1-800-889-4106
Monday through Friday,
8:30 a.m. to 5:00 p.m. Eastern time
Contact Summit ElderCare through our online form
Web site: www.summiteldercare.org

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