Mail-order prescriptions

Medicare plan members

There are a few different ways in which you may have prescriptions filled through mail-order. Your provider can call in your prescription directly to our mail-order pharmacy by calling 1-800-378-5697, option 2, faxing it to 1-800-378-0323, or you can mail in the prescription to our mail-order pharmacy.

Our mail-order pharmacy offers four ways to order prescription refills:

  • You can order refills online at www.caremark.com.
  • By calling toll-free at 1-800-311-0572 (TDD/TTY: 1-866-236-1069), you can access an automated refill system.
  • By mail: You can mail your prescription to:
    CVS Caremark
    PO Box 94467
    Palatine, IL 60094-4467
  • Physicians can fax in new or refill orders to the fax number above.

If you use the online service, be sure to sign up for the mail-order pharmacy’s refill reminder program at www.caremark.com. With this service, you’ll get convenient e-mail notices from the mail-order pharmacy when it’s time to refill or renew a prescription.

All other FCHP plan members

Our mail-order pharmacy offers four ways to order prescription refills:

  • Online through the Caremark's Web site. (On the Caremark Web site, you can also view your prescription history, research generic alternatives, look up copayment information and find a local pharmacy.)
  • By phone: access the automated refill system by calling 1-888-543-5919 (toll-free)
  • By mail: included with each order will be a pre-addressed, postage-paid envelope which can be used to refill or order a new prescription
  • By fax: physicians can fax in new or refill orders to this fax number: 1-800-378-0323

Your prescriptions will be delivered free to your home within 10 to 14 days from when our mail-order pharmacy receives your prescription or refill request.

Placing an order for the first time

To place your first order, you’ll need to complete a Mail Service Enrollment Form for yourself and your covered family members. Simply mail the form or submit the information online and send the original prescription to CVS Caremark Mail Service Pharmacy. You can pay for your prescriptions by credit card and, for orders you submit by mail, with a check or money order.

Download the Mail Service Enrollment Form *

What if I have questions or I don't get my prescription in time?

If you have any questions about your prescription order, or don’t receive your prescription within 14 days, call the CVS Caremark Mail Service Pharmacy toll-free at 1-888-543-5919 (TDD/TTY: 1-800-238-0756), Monday through Friday 8 a.m. to 10 p.m., Saturday 9 a.m. to 6 p.m. and Sunday 10 a.m. to 6 p.m. Eastern time. You may also call FCHP's Customer Service at 1-800-868-5200 (TDD/TTY: 1-866-608-7677). Monday through Friday, 8 a.m. to 6 p.m.

* This form can't be used by our MassHealth or Medicare plan members. Call FCHP's Customer Service Department at at 1-800-868-5200 (TDD/TTY: 866-608-7677)for more information.